Why do I need to update DPD Shipper Local?
From January 1, 2025, parcels weighing over 10 kg or 20 kg delivered in Germany must be specially marked on the label according to the German Postal Law. Additionally, to the marking on the label it is essential that the correct parcel weight is provided in the data.
In which version will this change be applied?
To comply with the German Postal Law, you should be on version 2.3.31.0. This version was released on December 17, 2024, but withdrawn due to a bug.
Will I be complient now 2.3.31 is withdrawn?
Thee update for DPD Shipper Local version 2.3.31.0 has been postponed until the new year. For customers whose labels do not comply with the new German Postal Law, you do not have to worry. We ensure that your packages are delivered to Germany according to the new guidelines at no extra cost.
How do I upgrade to the correct version?
To update to version 2.3.31.0, your current version must be at least version 2.3.27.0. We’ve written out three scenario’s that can apply to you.
- Your version is 2.3.21 or older
- Your version is 2.3.22 to 2.3.26
- Your version is 2.3.27 or newer
I am updating from version 2.3.21 or older, what do I need to do?
A manual reinstallation to DPD Shipper version 2.3.31.0 is required to be able to comply with the new German Post Law. DPD can support you in this process. Make sure your IT specialist joins you to ensure the session runs as smoothly as possible. If you want to make an appointment, please contact us via the Case Intake Form.
I am updating from version 2.3.22 to 2.3.26, what do I need to do?
A phased update is needed. To update to version 2.3.27.0, you’ll need to use the installation file from https://integrations.dpd.nl/dpd-shipper/dpd-shipper-local/installation-setup/#installation-file.
Please follow these steps:
- Turn off the DPD Shipper application or service.
- Navigate to C:\ProgramData\DPD\Shipper and create a copy of the Shipper folder (this way you’ll have a backup).
- Download and run the installation file.
- After the successful update, keep the application running for a while, as the database update continues in the background. This duration depends on the size of the the database; larger databases will take longer, and the Shipper may display a white screen with a loading circle during this time.
Once on version 2.3.27.0, you’ll be ready to update to 2.3.31.0.
I am updating from version 2.3.27 or higher, what do I need to do?
You are ready to update to 2.3.31.0 via the update modal.
Do I need to make a backup before I update my version?
If you update from version 2.3.22 or higher, you don’t have to make a backup. But to be sure, we always advise you to create a backup.
We do advise to create a copy of C:\ProgramData\DPD\Shipper as a backup.
Do I need to backup my address book and/or something else?
No, the DPD Shipper Local address book and all customer data is included in the database, so there is no need to backup any other files or folders. You will not lose any data.
By copying your database, you’ve also create a backup before updating.
However, if you want to make a backup of your address book data, you could easily make an export by using the ‘arrow-up icon’. Also have a look here.
Can DPD support me?
Yes. If your version is 2.3.21 or older, DPD will help you reinstalling DPD Shipper local on your PC. You can use our Case Intake Form to contact us.
For versions 2.3.22 to 2.3.26 and 2.3.27 or higher, you can run the update yourself according to previous mentioned steps. If you do need help, you can use our Case Intake Form to contact us.
Make sure your IT specialist joins you to ensure the session runs as smoothly as possible.
Do I need to close DPD Shipper Local before installing the new version when using the .exe file?
Yes, we recommend closing DPD Shipper Local before the update. First download the .exe file, close the DPD Shipper local application and then run the execute file.
If I use the .exe file, do I need to uninstall the old version first or isn’t that necessary?
No, the installer is designed to perform an update without uninstalling anything beforehand. We only recommend closing DPD Shipper Local before the update.
Do I need the activation code after the update to reactive my account?
No, after the installation, configurations will stay activated as before.