Case Intake Form

"*" indicates required fields

Product / Application*

Shipper Central (shipper.dpd.nl)

Shipper Local (server:8080)

Shipper Webservices (API)

DPD Meta API

DPD Insights

DPD Plugins

MyDPD

Other

DPD Shipper Local version*

Can be found via Settings > System Information > Application version

Information about your version
Download the latest version (2.3.27.0) via: https://integrations.dpd.nl/dpd-shipper/dpd-shipper-local/installation-setup/.
FAQ about (installing) version 2.3.27.0: https://integrations.dpd.nl/update-process-shipper-local/.

For more information, go to: https://integrations.dpd.nl/dpd-shipper/dpd-shipper-central/.

For more information, go to: https://integrations.dpd.nl/dpd-shipper/dpd-shipper-local/.

For more information, go to: https://integrations.dpd.nl/dpd-shipper/dpd-shipper-webservices/.

For more information, go to: https://www.dpd.com/nl/nl/support/dpd-insights/.

For more information, go to: https://integrations.dpd.nl/plugins/.

For more information, go to: https://www.dpd.com/nl/nl/mydpd-app/.

Name*

Email Address*

Company Name*

Phone Number

Email Address Account Manager

The email address of your sales- or account manager. When filled in, they will also be informed about the case.

Parcel Number

14 digits parcel number related to the issue.

C-number*

Can be found on the invoice as debtor number or on the parcel label as sender account.

A-number

Can be found within DPD Shipper via Settings > Configurations. Number of the pickup addresses.

Hidden

Delis ID

The Delis ID can be found in the login name of Shipper (e.g. admin@delisid).

Subject*

Problem Description*

Taken steps prior to the problem / Expected result:

Hidden

Actual result:*

Hidden

Expected result:

API Request

Files / Screenshots

All files and screenshots which can help us identify the problem.

Drop files here or

Accepted file types: jpg, gif, png, pdf, jpeg, doc, docx, csv, xlsx, Max. file size: 1 MB, Max. files: 5.

Phone

This field is for validation purposes and should be left unchanged.

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