Troubleshooting
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Error code listing
Error code Customer DPD Service Description address_name_length_too_long ✓ Shipment Address name too long. Maximum length is 35 characters address_street_length_too_long ✓ Shipment Street name too long. Maximum length is 35 characters Collecting_address_for_CR_not_specified ✓ Shipment Please rovide correct collecting or pickup address for Collection Request. DELICOM_ERR_AUTHENTICATION ✓ Shipment Invalid Authentication data provided. Check DelisID and AuthToken DELICOM_ERR_BAD_PRODUCT ✓ ✓ Shipment Bad product code specified. Contact DPD if you the product code is allowed for you, but not working DELICOM_ERR_INVALID_AVAILABILITY_DATE ✓ Parcelshop Invalid date for checking parcel shop availability in search parameters. DELICOM_ERR_MISSING_PARCELSHOPID ✓ Shipment Parcel shop ID missing. Error occurs when PSD product is specified or parcel shop delivery attributes are provided but are not complete. DELICOM_ERR_NOT_SUPPORTED_PAPER_FORMAT ✓ Shipment Invalid paper format defined for printing. A4 and A6 is allowed DELICOM_ERR_TOKEN_NOT_PRESENT ✓ All except Login Authentication token missing from request. DELICOM_ERR_TOO_LONG_CITY ✓ Shipment Recipient’s cirty name too long. Maximum length is 35 characters DELICOM_ERR_TOO_LONG_CUSTOMER_REF_NUMBER1 (or 2,3,4) ✓ Shipment Shipment reference 1 (or 2,3,4) too long. Maximum length is 35 characters DELICOM_ERR_TOO_LONG_NAME1 ✓ Shipment Recipient’s name too long. Maximum length is 35 characters DELICOM_ERR_TOO_LONG_NAME2 ✓ Shipment Recipient’s name (second line) too long. Maximum length is 35 characters DELICOM_ERR_TOO_LONG_SENDER_CITY ✓ Shipment Sender’s cirty name too long. Maximum length is 35 characters DELICOM_ERR_TOO_LONG_SENDER_NAME1 ✓ Shipment Sender’s name too long. Maximum length is 35 characters DELICOM_ERR_TOO_LONG_SENDER_NAME2 ✓ Shipment Sender’s name (second line) too long. Maximum length is 35 characters DELICOM_ERR_TYRES_NOT_SUPPORTED ✓ ✓ Shipment Bad product option ‘Tyres’. Contact DPD if you the product code is allowed for you, but not working DELICOM_ERR_UNEXPECTED ✓ All except Login Something unexpected happened, please contact DPD. Empty_email_address ✓ Shipment Contact/notification email is required, please provide it. Empty_phone_number ✓ Shipment Contact/notification phone number is required, please provide it. Empty_phone_number_and_email ✓ Shipment Contact/notification email or phone number is required, please provide it. ERR_DELICOM_AUTH_DATA_MISSING ✓ All except Login Authentication data haven’t been provided as required. ERR_DELICOM_AUTH_HEADER_MISSING ✓ All Authentication data haven’t been provided as required (XML SOAP header missing). ERR_DELICOM_CUST_NO_CONFIG ✓ All Customer doesn’t have an active configuration for given login. Contact DPD ERR_DELICOM_TOKEN_EXPIRED ✓ All except Login Request a valid token using the LoginService. Tokens are valid for 24h ERR_DELICOM_TOKEN_INCORRECT ✓ All except Login Request a valid token using the LoginService. err_parcel_number_taken_meanwhile ✓ Shipment Retry the shipment call. The parcelnumber was already taken by another of your calls. This can occur with high load/frequency subsequent calls. ERR_RETURN_NOT_FOUND ✓ All System configuration error,contact DPD. gross_weight_and_declared_weight_are_not_equal ✓ Shipment Check if customs clearance data are provided equally. Incorrect_email_address ✓ Shipment Email address is in wrong format. Incorrect_phone_number ✓ Shipment Phone number is in incorrect format. Use stardadized tel. number format (for example +134564784454). invalid_city_name ✓ Shipment Invalid recipient ZIP code. Also in case of providing custom pickup address, it can mean error there. invalid_dest_city ✓ Shipment City name can not be validated with country/zip invalid_dest_zip ✓ Shipment Invalid recipient ZIP code. Also in case of providing custom pickup address. invalid_zip ✓ Shipment Invalid recipient ZIP code. Also in case of providing custom pickup address. My_pudo_deserialize_error ✓ Parcelshop There has been an error querying pickup points data. Contact DPD My_pudo_error ✓ Parcelshop There has been an error querying pickup points data. Contact DPD Parcel_exceeds_maximum_allowed_weight ✓ Shipment Maximum parcel weight exceeded for recipients destination and product. Parcel_number_already_exists ✓ Shipment A parcel number that was already used has been provided. Parcel_number_invalid_length ✓ Shipment Use correct length of the parcel number when providing own parcel number in request. Parcel_number_not_available_within_ranges ✓ Shipment Contact DPD, your labelrange has been depleted. We will renew it asap. Parcel_number_not_numeric ✓ Shipment Parcel number can contain only numbers, not letters. Parcel_number_not_within_customer_ranges ✓ Shipment A parcel number that doesn’t belong to the customer making the request has been provided. Product_not_allowed_in_destination ✓ Shipment A specific rule set by the business unit in Shipper Admin forbids the delivery of the product to the recipient’s country. Products_combination_not_allowed ✓ Shipment A specific rule set by the business unit in Shipper Admin forbids combining products and additional services specified in the request. program_logic_fault ✓ All Unexpected error. Customer should contact DPD. protocol_error_no_shipment_to_print ✓ End-of-Day If no shipments fit into the filter specified by EOD service request, customer gets this error. Return_address_must_be_specified_for_return_service ✓ Shipment Missing return address if the return is used as additional service (if there is a normal product + a return parcel specified). Routing_impossible ✓ Shipment The selected product and services combination isn’t routable (deliverable) to given destination according to the GeoRouting data. Routing_impossible_service_codes_not_found ✓ Shipment If CountrySpecificService code is provided, it’s an invalid one. Sending_depot_unknown ✓ ✓ Shipment Wrong sending depot set for pickup address. SHP_VALID_ERR_API_ENDPOINT_NOT_ALLOWED ✓ All Endpoint not allowed, contact DPD if you should be able to use it. SHP_VALID_ERR_TOO_LONG_COLLECTION_REQUEST_ADDRESS_NAME1 ✓ Shipment Maximum length is 35 characters SHP_VALID_ERR_TOO_LONG_COLLECTION_REQUEST_ADDRESS_NAME2 ✓ Shipment Maximum length is 35 characters SHP_VALID_ERR_TOO_LONG_COLLECTION_REQUEST_ADDRESS_STREET ✓ Shipment Maximum length is 35 characters SHP_VALID_ERR_TOO_LONG_COLLECTION_REQUEST_ADDRESS_STREET2 ✓ Shipment Maximum length is 35 characters SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNEE_NAME1 ✓ Shipment Maximum length is 35 characters SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNEE_NAME2 ✓ Shipment Maximum length is 35 characters SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNEE_STREET ✓ Shipment Maximum length is 35 characters SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNEE_STREET2 ✓ Shipment Maximum length is 35 characters SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNOR_NAME1 ✓ Shipment Maximum length is 35 characters SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNOR_NAME2 ✓ Shipment Maximum length is 35 characters SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNOR_STREET ✓ Shipment Maximum length is 35 characters SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNOR_STREET2 ✓ Shipment Maximum length is 35 characters SHP_VALID_ERR_TOO_LONG_INVOICE_ADDRESS_NAME1 ✓ Shipment Maximum length is 35 characters SHP_VALID_ERR_TOO_LONG_INVOICE_ADDRESS_NAME2 ✓ Shipment Maximum length is 35 characters SHP_VALID_ERR_TOO_LONG_INVOICE_ADDRESS_STREET ✓ Shipment Maximum length is 35 characters SHP_VALID_ERR_TOO_LONG_INVOICE_ADDRESS_STREET2 ✓ Shipment Maximum length is 35 characters SHP_VALID_ERR_TOO_LONG_SENDER_STREET ✓ Shipment Maximum length is 35 characters SHP_VALID_ERR_TOO_LONG_SENDER_STREET2 ✓ Shipment Maximum length is 35 characters SHP_VALID_ERR_TOO_LONG_STREET ✓ Shipment Maximum length is 35 characters SHP_VALID_ERR_TOO_LONG_STREET2 ✓ Shipment Maximum length is 35 characters SCHEMA_VALIDATION ✓ All The WS request was malformed, check the xml structure Unknown_return_service_code ✓ Shipment This is a system configuration error. If it occurs, contact DPD. Unknown_sms_notification_allowance_type_code ✓ Shipment This is a system configuration error. If it occurs, contact DPD. Zero_cod_amount_not_allowed ✓ Shipment Customer should provide a non-sero and non-negative COD amount. SYSTEM_ERROR_TRANSIENT ✓ All Retry the call after a minute. If the error repeats, The system might be overloaded. Contact DPD SYSTEM_DOWN_UNEXPECTED ✓ All Webservice is down. Contact DPD SYSTEM_DOWN_MAINTANANCE ✓ All Webservice is down for maintanance. Retry in a few minutes. .
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